Privacy Policy

HSEA (Health, Safety & Environmental Assurance) ACN [Insert ACN] recognises the importance of privacy, and we take your privacy and compliance with the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APPs) very seriously.

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The use and navigation of HSEA’s website at [Insert Website URL] (the Website) allows for the collection of certain information about you and your use of the Website. This Privacy Policy outlines the information about you that HSEA collects through your use of the Website and how that information is stored and used by HSEA.

Please review the Website regularly as this Privacy Policy may change from time to time, particularly where the way in which we collect and use information changes. You can always obtain a copy of the Privacy Policy from the Website or request a copy from our Privacy Information Officer at privacy@hsea.com.au.

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WHEN WE COLLECT INFORMATION

The types of information HSEA collects depend on your interactions with us. We only collect personal information if it is reasonably necessary for one or more of HSEA’s functions or services.

HSEA generally collects personal information when you:

• Provide us with your personal information, such as when you:

  • Use our online enquiry or booking forms to request a call or consultation;

  • Subscribe to our newsletter or mailing list;

  • Register for webinars, workshops, or events;

  • Engage our compliance or HSE services;

• Indirectly through the Website, such as when you:

  • Access documents or resources;

  • Interact with features, forms, or emails.

By ‘personal information’ we mean information about an individual, which may include name, email, phone number, business name, position, and other details necessary for service delivery. You are not required to provide personal information, but HSEA may be unable to provide services without it.

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INDIRECT COLLECTION OF INFORMATION

When you browse the Website, we may collect information such as your IP address, device type, pages accessed, and documents downloaded. This helps us improve the Website and deliver relevant services and content.

To facilitate this, the Website and communications may use cookies. Cookies allow us to provide continuity of access, improve services, and target marketing appropriately.

HSEA also uses third-party services including:

• Google Analytics to analyse website traffic;

• Customer relationship management software (e.g., Zoho) for managing subscriptions and communications.

Non-identifiable data is collected through these services, and individuals cannot be personally identified. You may disable cookies or opt-out of analytics via your browser settings, but some Website features may not be available.

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MONITORING OF TELEPHONE CALLS

Telephone calls with HSEA may be recorded for security, record-keeping, training, and quality assurance purposes. Recordings are retained according to HSEA’s retention policy.

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HOW WE USE YOUR PERSONAL INFORMATION

HSEA may use personal information to:

• Communicate about our services, updates, and relevant industry news;

• Deliver subscription services, audits, inspections, and compliance guidance;

• Improve services and the Website;

• Manage systems administration and internal operations;

• Assess suitability for employment with HSEA.

You may opt-out of receiving marketing communications at any time by emailing privacy@hsea.com.au.

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DISCLOSURE TO EXTERNAL PARTIES

HSEA may disclose your personal information to:

• Service providers assisting us in delivering services (e.g., CRM providers, payment processors like Stripe);

• Regulatory, law enforcement, or government authorities when required by law;

• Third-party contractors engaged to support HSEA operations.

HSEA ensures that any third-party service providers comply with their obligations under the Act and the APPs.

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HOW WE RETAIN AND STORE YOUR PERSONAL INFORMATION

• Personal information is retained only as long as necessary for service delivery or to comply with legal obligations.

• Information is stored securely, physically and electronically, with password protection and firewalls.

• Some information may be stored outside Australia; in such cases, HSEA ensures reasonable steps are taken to protect your data.

• Despite these measures, no electronic system can guarantee complete security; email and online communications are at your own risk.

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LINKS TO EXTERNAL WEBSITES

The Website may contain links to third-party websites. HSEA is not responsible for the privacy practices of these sites, and we recommend reviewing their privacy policies.

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EMPLOYEE INFORMATION

Where HSEA provides services to a client, we may collect information about the client’s employees as necessary for service delivery, such as:

• Name, contact details, position;

• Employment-related information relevant to HSE compliance;

• Sensitive information only where necessary, and only with consent.

Employee information will not be disclosed except as required for service delivery or by law.

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ACCESS AND AMENDMENT REQUESTS

You have rights under the Act to access and correct your personal information. Requests can be made to:

Privacy Information Officer
Email: privacy@hsea.com.au
Phone: [Insert Phone Number]

HSEA will respond within a reasonable timeframe. We may request identity verification and may charge a fee for providing access where permitted by law.

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COMPLAINTS

Complaints regarding the handling of personal information can be submitted to the Privacy Information Officer.

• Confirmation of receipt will be provided within 2 business days.

• HSEA will investigate and provide a response within a reasonable timeframe.

• If unsatisfied, complaints can be escalated to the Office of the Australian Information Commissioner (www.oaic.gov.au).

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CONTACT US

For all questions or concerns regarding this Privacy Policy:

Privacy Information Officer
Email: privacy@hsea.com.au
Phone: [Insert Phone Number]

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